Q. Is Spring Bay Mill a hotel?

A. Not really, we do have plenty of unique accommodation but we prioritise event and group bookings. You can always grab a last-minute stay up to 4 weeks ahead if we have spare rooms not needed for events.

Q. Is Spring Bay Mill Covid safe?

A. We sure are, plenty of clean air and wide open space out here. 

Q: Are Spring Bay Mill venues accessible?
We welcome all people and their varying access needs. Due to our venues being up-cycled from industrial buildings, each one is unique. There are also some areas of unsealed and sloped terrain between venues.  If you have accessibility requirements, please give us a call on (03) 6130 3007 to chat about getting to your event.

Q. What time is check in/out?

A. Check in from 2 – 5pm. Check out by 10am. Otherwise let us know if you have other preferences, we will do our best to accommodate them. 

Q. What if we need to cancel an accommodation booking?

A. Need to cancel an accommodation booking? Here’s the deal…

  • More than 4 weeks out: Full refunds available.
  • Less than 4 weeks out: Date changes all good or $100 refund fee per room applies.
  • Less than 48 hours out out: We do not offer last minute refunds, sorry.

Fair enough?

Q. What if we need to cancel an event booking?

A. We understand times are tough for event organisers. We are here to help. If covid puts a spanner in the works, we can work with you to shift your event to new dates. See the full events cancellation policy here.

Q. Can we come and see the site?

A. We are open by appointment only, if you’d like to arrange a site tour please contact us or come and see one of our events. We can also do virtual site tours if you are on the big island.

Q. Can I get a ticket refund to a Spring Bay Mill produced event?

A. Sure thing, we are happy to offer refunds up to 24 hours before an event. Please contact us to arrange a refund.

Q. I love what you are doing out there, how do I get involved?

A. Ecological renewal starts with all of us. Please join our tribe by subscribing to our E News and liking us on social media.

Q. How much does it cost to rent the mill for an event?

A. It’s hard to say, every event is different. Our venue hires usually start from around $1500 but we do also have smaller spaces for team meetings.

Q. Is your restaurant open to the public?

A. No sorry, you’ll have to come and try the food during one of our events.

Q. Can I charge my Electric Vehicle?

A. We have an EV charging station for event and accommodation guests located near the front of the Banksia Room. It is a Oculay high speed EV charger with a Universal Type 2 Socket and 20amp outlets. BYO charging lead.

Q. I’m interested in working at the Mill, how can I apply for a job?

A. Great, we love hearing from talented individuals, send us your CV to info@springbaymill.com

Q. Why did you close down the Triabunna Wood Chip Mill?

A. We didn’t. Gunns, the previous owners who operated the mill had already closed it down before they put it up for sale. The loss of jobs caused by the closure was painful for the local community. But logging for wood chips had not been financially viable for some time. Both the federal and state governments had been paying large subsidies to keep it going.

We bought the property with the intention of transforming it into a new business that would create jobs without harming the environment. Something that would be both financially and ecologically sustainable and could give back to the local community with jobs, education and participation experiences and by improving the environment and creating a beautiful place to visit.

We buy from local suppliers, employ local people and work with schools and community groups.