Q. Is Spring Bay Mill a hotel?

A. Not really, we do have plenty of unique accommodation but we prioritise event and group bookings. You can always grab a last-minute stay up to 4 weeks ahead if we have spare rooms not needed for events.

Q. Is Spring Bay Mill Covid safe?

A. We sure are, plenty of clean air and wide open space out here. You can read our full covid-safe policy here.

Q. What time is check in/out?

A. Check in from 2 – 5pm. Check out by 10am. Otherwise let us know if you have other preferences, we will do our best to accommodate them. 

Q. What if we need to cancel an accommodation booking?

A. Need to cancel an accommodation booking? Here’s the deal…

  • More than 4 weeks out: Full refunds available.
  • Less than 4 weeks out: Date changes all good or $100 refund fee per room applies.
  • Less than 1 week out: We do not offer last minute refunds, sorry.

Fair enough?

Q. What if we need to cancel an event booking?

A. We understand times are tough for event organisers. We are here to help. We’re usually always able to shift your event to new dates. See the full events cancellation policy here.

Q. Can we come and see the site?

A. We are open by appointment only, if you’d like to arrange a site tour please contact us or come and see one of our events. We can also do virtual site tours if you are on the big island.

Q. Can I get a ticket refund?

A. Sure thing, please email us to arrange a refund.

Q. I love what you are doing out there, how do I get involved?

A. Ecological renewal starts with all of us. Please join our tribe by subscribing to our E News and liking us on social media.

Q. How much does it cost to rent the mill for an event?

A. It’s hard to say, every event is different. Our venue hires usually start from around $1500 but we do also have smaller spaces for team meetings.

Q. Is your restaurant open to the public?

A. No sorry, you’ll have to come and try the food during one of our events.

Q. I’m interested in working at the Mill, how can I apply for a job?

A. Great, we love hearing from talented individuals, send us your CV to info@springbaymill.com

Q. Why did you close down the Triabunna Wood Chip Mill?

A. We didn’t. Gunns, the previous owners who operated the mill had already closed it down before they put it up for sale. The loss of jobs caused by the closure was painful for the local community. But logging for wood chips had not been financially viable for some time. Both the federal and state governments had been paying large subsidies to keep it going.

We bought the property with the intention of transforming it into a new business that would create jobs without harming the environment. Something that would be both financially and ecologically sustainable and could give back to the local community with jobs, education and participation experiences and by improving the environment and creating a beautiful place to visit.

We buy from local suppliers, employ local people and work with schools and community groups.